Help Centre

Get help by the community or from our support professionals.

Usage & Aftercare

We would suggest cleaning your Pingewood every 1-2 months dependant on usage. The exterior can be simply washed down with a hose pipe. A 1cm high bed of ash is the perfect amount to be left in the fire bed for better burning. Use a shovel to remove any ash above this height and dispose into a black bin liner

If you require any spare parts please contact our support team via phone 0118 970 1717 or email support@pingewood.com

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Pingewoods only work with dry seasoned wood. Have your tried our Pingewood log briquettes? Learn more.

Pingewoods do not need a weather cover and can be left outdoors in all seasons, all year round. A Pingewood weather cover can be used to prolong the life of your Pingewood. 

Your Pingewood should be left to cool down for more than 8 hours and all embers should be extinguished before storing. Otherwise this could result in Carbon Monoxide poisoning or be a fire hazard.

See your Pingewood User Manual for more information.

About Pingewood

Pingewoods are designed and manufactured in Great Britain in our Pingewood factory situated in the South of England.

Pingewoods are made from different types of thick and durable steel which are specially shaped by our metal fabricators to create our wonderful designs.

Pingewood sprung to life after a few beers on a late summers evening around a fire pit that was half falling apart and we had only had it a season. This got us thinking…

After a bit of research we asked ourselves, why do we settle for this just because it is the industry norm?..

With a background in design and manufacturer we set out bending bits of metal to create an outdoor fire that did exactly what we wanted and it basically just went from there.

Pingewood are a team of designers, metal fabricators, sales people, delivery people and fire enthusiasts that all love fire! With a vision to see a Pingewood enjoyed in every outdoor space across the country.

Orders & Delivery

Whoop! Shipping is completely free by our very own Pingewood delivery service. Yes we are quite proud about this.

We currently only deliver to the UK mainland with an estimated delivery time of 2-3 working days. 

Unfortunately, we currently deliver to the UK mainland only. We hope to deliver our Pingewoods worldwide, eventually.

A white glove delivery & installation service is offered with all Pingewood products by our team of professionals. Our team will safely deliver and install your Pingewood in position. A walk through and example lighting is also included.

Returns & Warranty

We believe in our Pingewoods that much that we offer a conditional 10 year guarantee on all Pingewoods. 

Yes we accept returns upto 30 days from the point of sale. Pingewood are not liable for return shipping which is paid by the customer.

In the unlikely event that your Pingewood is damaged, please contact our support team via phone 0118 970 1717 or email support@pingewood.com

Every Pingewood is delivered by our Pingewood delivery team who guarantee an flawless delivery with installation in a safe environment.

For stocking or further enquiries...

Become a stockist

To enquire about becoming a stockist, please click here. If you would like to become an affiliate for Pingewood, please click here.

Marketing & other

For Brand Partnership or Marketing enquires please click here.

Spare parts

For spare parts or accessory enquires please click here.

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