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Pallet Delivery

All pallet deliveries are kerbside only and will be strapped safely and securely on a pallet. 

This service is provided via Pingewood or your local stockist. This delivery method does not include assembly and disposal of packaging, this is the responsibility of the purchaser.

Before choosing this delivery service, please consider the terrain of your property and the surrounding access routes. For pallet delivery a flat surface is needed. Steep slopes, loose and uneven terrain make delivery impossible. If these descriptions apply to you, please contact us before purchase so a potential remedy can be discussed.

Please be aware due to the nature of the pallet network, Pingewood will not be able to confirm a specific delivery date. Your order will typically be fulfilled 2-3 working days following this date but this could be longer during busier periods.

DO NOT SIGN FOR A DELIVERY BEFORE CHECKING THE PRODUCT – If you Sign the delivery receipt without noticing any kind of damage, you are legally affirming that the goods you have just received are in perfect condition. This action then hinders your ability to prove that the goods received were damaged before being delivered to you. Gifting a clean delivery receipt.

Cancellations or return delivery visits will incur additional charges.

White Glove Delivery

At Pingewood, we strongly recommend this delivery choice. When buying a Pingewood you are buying premium quality. Therefore, you should have a premium service to go with it.

The White Glove service will be provided by Pingewood or by one of our premium stockists areound the UK. Before arrival, we will need to discuss the positioning of the appliance and to book a time and delivery date. This will occur approximately 24-48 hours after ordering. Then on the day of delivery, 1 hour prior to delivery you will be contacted, this is signal dependant, so please let us know if you think this may be an issue. 

Once the two-man team has arrived they will subsequently unpack and assemble your product in the pre-agreed area. A short demonstration in how to use the product will also be conducted. After this all packaging will be removed and the serial number will be provided. This is for any future reference so keep it safe.

Christmas Delivery

Delivery for a Pingewood or accessories, your order will need to be placed before or on the 16th December.

Collection/ Local store pickup

Collection or local store pickup is available from an authorised Pingewood dealer, if the dealer allows for collection from their premises.

Please note that Pingewood stock levels change frequently and not all dealers will have items in stock. Please contact your local dealer beforehand to avoid disappointment. A lead time of 2-3 working days will be required to re-stock an item.

All collections must be prepaid and your local dealer will be able to arrange a collection date and time. Your vehicle will need to be able to accommodate a pallet and have barn door type doors which allow the items to be loaded with a fork lift. Collections can be made between the dealer opening hours.

Assembly and disposal of packaging will be the purchaser’s responsibility.

Please note that Pingewood cannot be held responsible for any damage caused to the vehicle during the loading process or any damage sustained by the goods in transit.

Returns

Last updated 24th March 2023

Thank you for your purchase. We hope you are happy with your Pingewood. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new, unused and resaleable condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at hello@pingewood.com

Please have your proof of payment (purchase receipt) and serial numbers to hand.

Return Address

Unit 49, Easter Park, Benyon Road, SIlchester, Reading, RG7 2PQ.

Please note, you will be responsible for all return shipping charged. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your Pingewood item(s), we will process your return. Please allow at least seven (7) days from the receipt of your item to process you return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when you return has bene processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Pictures of ANY damage will be required and reported within 24 hours of taking receipt of delivery.

The delivery must be signed for as DAMAGED, when delivery is taken. 

Please Note

  • A 20% restocking fee wil be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at:

Learn more about our Terms and Conditions here