Delivery

All Pingewood orders over £50 are shipped to you free of charge. Orders below this amount will incur a delivery charge of £10. Additional surcharges will incur for Northern Ireland, Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Wight and Isle of Man.

Some of our flagship stockists offer their own premium installation service. If you do not opt for this, your Pingewood will be shipped to you on a pallet under standard shipping listed below.

Standard kerbside delivery within mainland UK is free of charge and occurs through a third party courier. Certain postcodes may incur additional shipping surcharges. We will email you directly on the email provided to book in a delivery date before your Pingewood has been dispatched. Our third party shipping courier operates Monday-Friday between the hours of 9am-6pm.

Your Pingewood will come specially strapped, wrapped and shrink wrapped to a Euro pallet measuring approximately 1.20m X 1.20m. It will be delivered on a lorry with a tail-gate lift. Please ensure you have space to receive the delivery lorry and the pallet.

It will be your responsibility to remove the packaging, lift the Pingewood off of the pallet and wheel/carry into position and to then discard the pallet and packaging.

Can the courier easily access your house?

If you are based in a city, please ensure there are no:

  • Daytime restrictions for delivery vehicles
  • Parking restrictions
  • Weight limits
  • Time limits
  • Bus lanes
  • Pedestrian only areas

If you live in the country, please ensure there are no:

  • Overhanging trees or obstructions
  • Soft or uneven surfaces
  • Narrow lanes
  • Narrow lanes

The delivery courier operates under a kerbside delivery policy. The driver is under no obligation to move or unpack your Pingewood inside the property. It will be delivered “kerbside” to your driveway.

When unloading your Pingewood from the vehicle, the driver cannot be expected to move the Pingewood on the hand pallet truck over uneven, sloping, shingled, or graveled surfaces. Please ensure there is easy flat access to your driveway.

Additional surcharges may apply if the delivery address is outside of mainland England or you would like an upgraded service.

For Shipping upgrades please contact our Customer Support team via email or telephone after you have paid for your order to arrange a shipping upgrade.

Someone must be at the delivery address to sign for your Pingewood. Please take time to unpack and inspect your Pingewood. DO NOT SIGN FOR YOUR Pingewood WITHOUT CHECKING IT FIRST.

If any damage has been caused during shipping, you MUST make a note of this on the delivery note and immediately notify us.

By signing the delivery receipt WITHOUT noting damage, you have legally acknowledged receiving the goods in perfect condition and are providing the carrier with a clean receipt. This mitigates your chance to prove the goods were damaged before arriving at your premises and you could be left with no recourse for your damaged Pingewood.

Premium White Glove Delivery And Assembly Service

Alternatively, we offer a 2 Man Premium White Glove Delivery and Assembly Service where we will deliver and assemble your Pingewoods at your property, this is popular for Pingewood and Log Pod™ configurations. Please do note that this service may delay your delivery slightly and is only currently available in South East England.

If you cancel your White Glove delivery within 48 hours of the agreed delivery date, you will be recharged in full for rebooking the White Glove service.

Due to the high demand for our Premium White Glove service, please allow 14-21 working days for delivery.

*Premium White Glove Delivery is subject to availability